Privacy Policy

1. INFORMATION WE COLLECT

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Enroll in our courses
• Fill out inquiry or contact forms
• Subscribe to our newsletter
• Participate in surveys or feedback requests
• Contact us via email, phone, or WhatsApp
• Attend our events or webinars

Personal information may include:

• Full name
• Email address
• Phone number / WhatsApp number
• Date of birth
• Educational qualifications
• Professional background
• Address
• Payment information
• Photographs (for ID cards and certificates)
• Resume/CV (for placement assistance)

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Click patterns and navigation
• Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from third parties such as:

• Social media platforms (if you connect through social media)
• Payment processors
• Analytics providers
• Marketing partners

2. HOW WE USE YOUR INFORMATION

We use the collected information for the following purposes:

2.1 Course Administration

• Processing course enrollments and registrations
• Managing student accounts and records
• Providing course materials and access to learning platforms
• Tracking attendance and academic progress
• Issuing certificates upon course completion
• Communicating course schedules, updates, and announcements

2.2 Communication

• Responding to your inquiries and requests
• Sending important notices and administrative information
• Providing customer support
• Sending newsletters and promotional materials (with your consent)
• Conducting surveys to improve our services

2.3 Placement Assistance

• Sharing your profile with potential employers (with your consent)
• Providing job alerts and career opportunities
• Organizing placement drives and interviews
• Career counseling and guidance

2.4 Payment Processing

• Processing tuition fees and other payments
• Generating invoices and receipts
• Managing refunds (as per our refund policy)

2.5 Website Improvement

• Analyzing website usage and performance
• Improving user experience
• Developing new features and services
• Troubleshooting technical issues

2.6 Marketing and Analytics

• Understanding customer preferences
• Personalizing your experience
• Conducting market research
• Measuring the effectiveness of our marketing campaigns

2.7 Legal Compliance

• Complying with legal obligations
• Protecting our rights and property
• Preventing fraud and security threats
• Enforcing our Terms and Conditions

3. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Email and SMS communications
• Website hosting and maintenance
• Analytics and marketing tools
• Cloud storage services

These providers are contractually obligated to protect your information and use it only for specified purposes.

3.2 Placement Partners

With your explicit consent, we may share your profile, resume, and academic records with potential employers and recruitment partners for job placement purposes.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to:

• Comply with legal processes
• Protect our rights and property
• Prevent fraud or security threats
• Protect the safety of our students and staff

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

4. DATA SECURITY

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction, including:

• Secure servers and encrypted connections (SSL)
• Access controls and authentication
• Regular security audits
• Staff training on data protection
• Secure storage of physical records

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. DATA RETENTION

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Generally, we retain:

• Student records: For a minimum of 5 years after course completion
• Financial records: As required by applicable tax and accounting laws
• Marketing data: Until you opt out or request deletion

6. YOUR RIGHTS AND CHOICES

You have the following rights regarding your personal information:

6.1 Access and Correction

You can request access to your personal information and request corrections to any inaccurate or incomplete data.

6.2 Data Portability

You can request a copy of your personal information in a commonly used format.

6.3 Deletion

You can request deletion of your personal information, subject to legal retention requirements and legitimate business purposes.

6.4 Opt-Out of Marketing

You can opt out of receiving promotional emails by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly at info@cadcourse-btm.com
• Adjusting your communication preferences

Note: You cannot opt out of essential course-related communications.

6.5 Cookies Management

You can control cookies through your browser settings. However, disabling cookies may affect your website experience.

6.6 Withdraw Consent

Where we process your information based on consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

7. COOKIES AND TRACKING TECHNOLOGIES

7.1 What Are Cookies

Cookies are small text files stored on your device that help us improve your website experience.

7.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

7.3 Third-Party Cookies

We may use third-party services like Google Analytics, Facebook Pixel, and others that may set their own cookies.

7.4 Managing Cookies

You can control cookies through your browser settings, but some website features may not function properly if cookies are disabled.

8. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are under 16, please do not provide any information on our website or enroll in our courses without parental consent.

If we become aware that we have collected information from a child under 16, we will take steps to delete such information promptly.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites, social media platforms, or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. INTERNATIONAL DATA TRANSFERS

Your information may be stored and processed in India or other countries where our service providers operate. By using our services, you consent to the transfer of your information to countries outside your jurisdiction, which may have different data protection laws.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications (for material changes)

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

12. CONTACT INFORMATION

13. GRIEVANCE OFFICER

For any privacy-related grievances or concerns, you may contact our Grievance Officer:

We will acknowledge receipt of your complaint within 48 hours and endeavor to resolve it within 30 days.

14. CONSENT

By using our website, enrolling in our courses, or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our services or provide us with your personal information.